Frequently Asked Questions
Please reach us at Madison@Gulfcoastponies.com if you cannot find an answer to your question.
We want you to be comfortable on your ride. For our beach excursions we recommend wearing clothing you are comfortable getting wet in. Yoga pants, shorts, bathing suits, ect. For our trail rides shorts, jeans, yoga pants, ect.
As for footwear, we want you to be comfortable as well. At the beach we recommend water shoes or sneakers. But you are more than welcome to ride barefoot. Please no flip flops on the ride, they tend to float away if they fall off your feet. For our trail rides we recommend wearing sneakers or riding boots.
Yes! You are more than welcome to bring your cellular device on the ride with you at your own risk. Gulf Coast Ponies is not reliable for lost, damaged or phones that swim with the fish. On trail rides for your convenience we have small saddle bags on every saddle to make it easier carry your phone!
Certainly! We encourage it. During our beach excursions and trail rides, your guide will also be taking many pictures and videos that will be sent to you after your ride free of cost.
Sadly there are no bathroom facilities at the majority of our trail ride locations. For our beach excursions, there are restroom facilities near by.
Every horse will have a saddle on for the riders safety and the horses comfort
Yes and no. On beach excursions all horses must remain at a walk for the horses and riders safety. We share the beach and water with many families, dogs, horses, boats ect. For trail rides we keep the horses at a walk. However if your guide deems your riding ability safe to ride faster than a walk and the conditions permit for it, you may be allowed to trot or canter. But you must remain behind your guide at all times and be in complete control of your horse.
No. The horses only go to the beach when we have rides booked or if we have a rescue that needs to relax in the saltwater for their skin or hooves.
All sales are final. If weather forces reschedule we will NOT refund! You will get a reschedule. No refunds will be given if you decide not to ride.
No show will result in total loss of payment. All rides are confirmed via text either the evening before or the morning of our scheduled ride.
All rides run in heat, cold, wind, light rain etc. If severe weather cancels the ride (deemed necessary by the guide) we will reschedule you at no added cost with as much notice as we can accommodate. Riders who are obligated to reschedule due to poor weather have 24 hours to get back on the schedule at whatever time works best for them. Failure to communicate about another scheduled date is agreeing to forfeit the prior payment.
Please book accordingly. If you need to cancel your ride you will receive 50% of the ride fee back, up to 2 weeks(14 days) prior to your scheduled ride. After the 2 week(14 Days) period you will receive no refund if you cancel.
GIFT CARDS ARE AVAILABLE AS AN OPTION IF WE CANCEL OR RESCHEDULE YOUR RIDE.
Gift cards are valid for 6 months from the date of purchase. If you purchase a gift card and it is not used within that 6 month period there are no refunds. All gift cards are non refundable.
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